Order Cancellation Policy

 

Thank you for choosing the Lokinesto (Hereinafter Referred To As "We") online store. This order cancellation policy explains the rules, application methods, and refund arrangements applicable at different stages of order processing, so you can clearly understand how cancellations are handled.

1. Order Cancellation Conditions

Whether an order can be cancelled is determined based on the time elapsed since the order was placed and the current processing status.

• If an order is placed within 48 hours and has not yet been shipped, you may submit a cancellation request directly.
• If an order has been placed for more than 48 hours or has already entered the shipping process, cancellation is no longer supported. In such cases, you may wait for delivery and then contact us to request a return and refund.

2. Order Cancellation Request Process

If your order meets the cancellation conditions, you may submit a request using the following steps.

1. First, contact our customer support team by email or phone and provide the required information, including your order number and payment confirmation.
2. Second, upon receiving your request, we will review and process it promptly. Once approved, you will be informed of the result at the earliest opportunity, and the refund arrangement will be initiated accordingly.

3. Refund Process

After an order cancellation request is approved, refunds will be handled as follows.

• Refund Method: The refund will be returned to the bank card used at the time of payment, including Visa or MasterCard.
• Refund Timeframe: Depending on the processing efficiency of different banking institutions, refunds are expected to be credited within 1 to 5 working days.
• If the refund is not received within the expected timeframe, please contact us for assistance. More information regarding refunds is available in the refund policy.

4. Additional Notes

All products and related services are provided exclusively through our online store, and no offline sales channels are available. Order status and outcomes are subject to system records and confirmation by our customer support team.

5. Contact Information

If you have any questions regarding order cancellation, refund progress, or related policies, please contact us through the following methods:

Contact Address: 672 Quill Road, East Stroudsburg, PA 18302, United States
Customer Service Phone: +1 (347) 500-7469
Customer Service Email: client@lokinesto.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Europe/London, GMT/BST)