Terms of Service

 

Welcome to Lokinesto (Hereinafter Referred To As "We") online store. This service policy explains the basic rules and responsibility boundaries that apply when you access, browse, and use our website and complete related transactions.

1. Policy Description And Scope

This service policy applies to all actions carried out through our official website, including product browsing, information submission, order creation, and payment confirmation. All products and services are provided exclusively online, and no offline transaction methods are available.

2. Account Use And Website Responsibility

When using the website, you are responsible for ensuring that your account details, contact information, and order information are accurate, complete, and valid. We work to maintain normal website operation and information security, but we do not assume additional responsibility for temporary access limitations caused by network fluctuations, system adjustments, or other factors beyond reasonable control.

3. Product Display, Inventory, And Pricing Information

We aim to present product information, inventory status, and pricing accurately. We may correct or update content when inventory changes or page information is adjusted. All prices displayed on the website include all applicable taxes and related charges, and no additional amount is required during checkout or upon delivery.

4. Orders And Payment

After you submit an order and payment is successfully completed, the system generates an order record and the order enters the processing stage. Where necessary, we may contact you to confirm the accuracy of order details.

5. Delivery Conditions

Delivery of our products is available throughout the United Kingdom. After payment confirmation, the order is registered and prepared. The average processing time is 1 to 3 working days, after which the parcel is handed over to the carrier responsible for delivery. The estimated total delivery time generally ranges from 7 to 10 working days, depending on the destination and the volume of shipments during the period. To ensure reliability and timely delivery, we work with qualified carriers such as Seur, Royal Mail, and Packlink. Orders with a value equal to or greater than 79.99 GBP qualify for free delivery; for orders below this amount, a fixed delivery fee of 10.99 GBP applies. All updated information is available in our Shipping Policy.

6. Order Cancellation

You may request the cancellation of an order within 48 hours after payment confirmation, provided that order preparation has not yet started and the parcel has not been handed over to the carrier. Once preparation has begun or the order has been dispatched, cancellation is no longer possible. In such cases, a return request may be submitted after receipt of the order, in accordance with the instructions set out in our Order Cancellation Policy.

7. Returns And Exchanges

A request for return or exchange may be submitted within 30 days following delivery of the product. Requests are accepted in cases of visible defects, quality issues, significant color differences, unusual odors, or when the item received does not correspond to the item ordered. All detailed conditions and instructions for correctly completing the process are available in our Returns And Exchanges Policy.

8. Refund Handling

Where refund conditions are met, refunds are issued after verification using the original payment method. The time for funds to be credited may vary depending on the payment method and processing channels.

9. Disputes And Applicable Rules

If a dispute arises during service use, we encourage resolution through communication as a first step. We comply with United Kingdom law, including GDPR. We reserve the right to update this policy and will notify you of any relevant changes.

10. Privacy And Data Protection

We value the appropriate use and protection of personal data. Collected information is used only for order processing, customer support, and normal website operations, and reasonable measures are taken to prevent unauthorized access or use.

11. Intellectual Property

Text, images, and other content presented on the website are protected by applicable rights. Reproduction, distribution, or other use without permission is not allowed.

12. Limitation Of Liability

Within reasonable limits, we do not assume extended liability for service delays or interruptions caused by circumstances beyond our control. Any related responsibility is limited to a reasonable extent based on the actual order amount.

13. Updates To This Service Policy

We may adjust this service policy based on operational needs. Updated content will be published on this page and will take effect from the date of publication.

14. Contact Information

If you have any questions about this service policy or related services, please feel free to contact us through the following methods:

Contact Address: 672 Quill Road, East Stroudsburg, PA 18302, United States
Customer Service Phone: +1 (347) 500-7469
Customer Service Email: client@lokinesto.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Europe/London, GMT/BST)