Refund Policy

 

Welcome to Lokinesto (Hereinafter Referred To As "We") online store. This Refund Policy explains the applicable situations, request methods, processing procedures, and related information regarding refunds, helping you clearly understand how refund matters are handled.

1. Policy Description And Scope

This Refund Policy applies to refund matters related to orders after payment has been completed on our website. All products and services are provided exclusively online, and no offline sales or offline transaction scenarios are involved.

2. Situations Eligible For Refunds

You may submit a refund request under any of the following circumstances.

• The order has been successfully canceled in accordance with the applicable cancellation conditions.
• The product has been delivered, meets the relevant return requirements, and the return process has been completed.
• An order information or payment record issue has been verified.

Whether a refund is approved depends on the actual order status and the results of verification.

3. How To Request A Refund

If you wish to request a refund, you may submit your request using the contact details associated with your order. To facilitate verification and processing, it is recommended that you provide the following information.

• Order number.
• Payment record or related confirmation.
• A brief explanation of the reason for the refund request.

Once complete information is received, we will proceed with review and handling as soon as possible.

4. Refund Processing Time

After the refund conditions are confirmed, we will initiate the refund process. The standard processing time is between 1 and 5 business days. The actual time for funds to be credited may vary depending on the processing efficiency of the payment channel.

5. Refund Method

Refunds will be returned through the original payment method used when placing the order. We do not change the refund route or issue refunds through alternative methods.

6. Refund Status Inquiries

During the refund processing period, if you wish to check the progress of your refund, you are welcome to contact us at any time. We will assist you in reviewing the status and provide updated information.

7. Special Situations

If a refund is delayed due to incomplete information, account related issues, or other objective reasons, we will communicate with you promptly and continue the refund process once the issue has been resolved.

8. Policy Updates

We may update this Refund Policy based on operational needs. Any updated content will be published on this page and will take effect from the date of publication.

9. Contact Information

If you have any questions regarding this Refund Policy or specific refund matters, you are welcome to contact us using the details below.

Contact Address: 672 Quill Road, East Stroudsburg, PA 18302, United States
Customer Service Phone: +1 (347) 500-7469
Customer Service Email: client@lokinesto.com
Service Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Europe/London, GMT/BST)